Your investment in your health is even more important in times such as these, and your health and safety remain our highest priority.
Please see below for some of the most common questions regarding our current safety precautions and protocols.
As a clinically-integrated Medical Fitness Center, we accept the responsibility and are well-positioned to respond to life alongside coronavirus. Our Pledge of Protection is a 5-prong, multi-faceted approach designed in cooperation with our Medical Advisory Board to keep you safe while using the Center.
Controlled Capacity: The Center capacity will be limited at any one-time during operations.
Monitored Distancing: Multiple modifications are being made to assure distance is maintained.
Advanced Disinfecting: We have put enhanced disinfecting systems in place to work in concert with our already thorough cleaning protocols. From an electrostatically applied solution that disinfects all year long to HEPA filters purifying your air, we have you covered. View our “Cleanliness Guarantee.”
Personal Protection: Members and employees are required to wear masks or face coverings at all times while in the Center with the exception of while actively exercising.
Regular Screenings: All employees and members will complete a temperature check before entering the Center.
We are complying with IDPH recommendations for facemasks. Per the guidelines, “members should wear face coverings over their nose and mouth whenever not exercising.”
Masks are required at all times while not actively exercising including:
- Entering/exiting the facility
- Walking through the fitness floor
- In the locker room
- While traveling to/from Group Fitness Classes and pools
- While having a conversation with staff or at the fitness desk kiosks
Please note: From 1 pm to 2 pm we will have a mask required hour. During this time masks will be required in all areas of the Center (including while working out).
To view the full Phase 4 guidelines, click HERE.
Yes, it’s safe to wear a mask while exercising, but considerations should be made. For example, it’s recommended that you perform low- to moderate-intensity exercise rather than vigorous exercise while wearing a mask. This is because of the decreased airflow allowed through the mask which can affect breathing and your ability to properly regulate body temperature. Please see any of our fitness coaches for recommendations on exercises. This is also a great time to focus on flexibility and strength training versus cardiovascular exercise. This link provides some additional information on mask usage while exercising.
You will notice many measures in place to achieve distancing. Some of those modifications include:
Cardio/strength equipment spacing
Fitness equipment (dumbbells, kettlebells, etc.) rotated daily
Multiple lockers taken out of service
Reservations required for group fitness classes and use of the lap pool
Our capacity tracker indicates the percentage of total capacity currently in the Center. You will be able to simply check our website, and/or MYWellness app for the capacity tracker and determine if you should visit now, or wait until a bit later.
Please keep in mind that if we are at capacity, you may be asked to wait before entering the Center. Because of the reduced capacity, please be mindful of the length of your workout, especially during prime times.
Example Capacity Tracker (click image to view in real-time):
Green = Not Busy; Yellow = Filling Fast; Red = Almost Full
Yes, you do have suspension/freeze options as detailed by the terms of your membership agreement. If you choose to suspend or freeze your membership, we ask that you visit the Member Service Desk.
Temporary Suspension – You may submit a temporary suspension of your membership for a minimum period of one (1) month, up to a maximum of three (3) months, and no more often than once every calendar year. This suspension can be for any reason including COVID-19.
Medical Suspension – Temporary suspension of your membership is allowed for up to 6 months with a note from a physician.
Yes! We created an opportunity to support you with a Your Wellness, Anywhere, at home membership option. If you elect this option, it will transition ALL members on your membership account to the at-home programming option. You will be allowed to access our full private library of group fitness content, on-demand group fitness classes, as well as one private session monthly with your Fitness Coach and a personalized exercise prescription. Your Fitness Coach is always available through your MYWellness app.
See the “Programming” section below for more details on Your Wellness, Anywhere, or visit http://www.carlehealthfitness.com/wellness-anywhere. To convert your current membership to Your Wellness, Anywhere please contact the Member Service Desk.
Your current monthly membership dues will be reduced by 50% for up to a maximum of 6 months. When you decide to come back to the Center for full access, simply contact the Member Service Team to make this change.
Please refer to your membership agreement for details or please contact our Member Service Team as they are always ready to assist and serve you.
We are open regular operating hours.
Monday- Friday 5:00 am – 9:00 pm
Saturday 7:00 am. – 6:00 pm
Sunday 9:00 am – 5:00 pm
The locker rooms are closed for deep cleaning from 1:00 pm to 1:30 pm during the weekdays.
Family-friendly hours are back! As a reminder, your junior member, ages 11 to 13 must complete an orientation prior to attending during family-friendly hours Friday night beginning at 5:45 pm, Saturday and Sunday. If you have questions, please email Jenna at email@example.com
The lap pool is open. Reservations are required for the lap pool during peak hours. Two of the lanes can accommodate two swimmers, and one lane is reserved for a single swimmer.
Peak Lap Pool Hours: Monday-Friday 5 am -10 am and 4 pm -7 pm, Saturday 7 am – 11 am, Sunday 9 am – 12 pm. Limit of one reservation per day. Lap Pool is first come, first served during non-peak hours.
Warm Water Pool
The Warm Water Pool is open. Masks are required in the Warm Water Pool at all times. Capacity in the Warm Water Pool is limited to 15 people at a time.
The Whirlpool is open with a max capacity of 3 people at a time. Masks are required in the whirlpool. We ask that you limit your time to 10 minutes if there are people waiting.
Not at this time.
Aqua Classes are offered mornings and evenings as part of the group fitness schedule. All attendees must have a reservation available via the MYWellness App*. There is a limit of members per class to adhere to social distancing requirements. The schedule is available on our website and MYWellness App.
*Limit one reservation per day. Reservations may be made 2 days in advance.
The locker rooms are open, however, the number of lockers available will be limited to achieve distancing guidelines. The locker rooms will be closed from 1:00 pm – 1:30 pm Monday – Friday for cleaning.
The steam room remains temporarily closed.
Yes, we will still be providing workout and bath towels for members to use throughout the facility.
Yes, with a minor change that drinking fountains are available for bottle filling only. It is recommended that you bring your own fillable water containers. We do not have coffee service at this time.
YOUR WELLNESS, ANYWHERE (AT-HOME PROGRAMMING)
Your Wellness, Anywhere programming is a solution for staying engaged with your Center family and motivated to continue with leading a healthy lifestyle while in the safety of your own home. The program includes a wide array of offerings:
- Live and pre-recorded group fitness classes with your favorite instructors
- Over 70 on-demand group fitness classes that you can access anytime your schedule allows
- Fitness Challenges through the MYWellness app to help keep you accountable and motivated
- Exercise Prescription created by your Fitness Coach
- Social Wellness opportunities to connect with other members and staff
- Individualized session with your Fitness Coach monthly
- Services available for an additional cost include:
- Personal Training
- Personal Nutrition Programs
- Small Group Training/HIIT
- Dietitian Services
Please click here to join Your Wellness, Anywhere programming.
Live group fitness classes are available via Zoom to individuals with an active membership (standard or Your Wellness, Anywhere).
You can access the monthly schedule via MYWellness app and or through our Virtual Group Fitness Group on Facebook. **This is a private group only available to members. Once you request to join, membership status will be confirmed before you are added to the group.
Yes, most of our group fitness classes are recorded and available “On Demand” for your viewing after the class has concluded. The class recordings will be uploaded to your MYWellness app within 24 hours of the completion of the class. If you aren’t familiar with the MYWellness app, email Blake Heinz, Fitness Supervisor, firstname.lastname@example.org for assistance.
If you are not a Facebook user you can still participate in virtual group fitness classes. Please send an email to our Group Fitness Coordinator, Kyli Overfelt at email@example.com to receive the Zoom links for the available group fitness classes.
If you have a smartphone, you can access On Demand programming via MYWellness App (available in the App Store and Google Play). Please contact Blake Heinz at firstname.lastname@example.org for assistance with setting up the MYWellness App.
GROUP EXERCISE (GX)
The full Group Fitness schedule is available. The class size will be limited based on the facility location. Please utilize the MYWellness app to secure a reservation.
The schedule is updated on our website HERE and on the MYWellness App.
You will be able to register for your favorite Group Fitness classes 2 days before the class is scheduled on your MYWellness app. Registration is on a first-come, first-served basis, and once the class is full no additional members will be able to register.
A waitlist will be available for classes and waitlist participants will be notified when a spot becomes available
We ask that you cancel your reservation if your plans change and you aren’t able to attend class.
If you do not have the MYWellness app and need assistance please contact Blake Heinz at email@example.com.
The schedule is available via the MYWellness App and includes all the Zoom links and passwords. You MUST be an active member to join.
You can also access the group fitness class schedule and links via the Virtual Group Fitness Facebook Group (must be a member).
If you do not have the MYWellness App or Facebook, please see “What if I do not have Facebook or access the MYWellness App” in the above section.
Yes, ABC (Activity-Based Childcare) is open with full operating hours. Children ages 2 years old and up will be asked to wear a mask.
While our childcare room has a limited capacity, similar to all other spaces, if we reach capacity, we will move some or all of the children to a larger available space within the Center.
Yes, we will be offering no contact in-person assessments and virtual assessments with our Fitness Coaches.
Yes, you can meet with a Fitness Coach to complete your exercise prescription. Our Fitness Coaches are trained to adhere to safe social distancing while still completing this service. Please see a fitness team member to schedule your appointment.
As a facility, we are prepared to offer virtual and in-person personal training. If members are comfortable with in-person training, our fitness specialists are trained to provide this service while practicing safe social distancing. Please feel free to reach out to our Director of Fitness and Wellness, Molly Smeltzer at firstname.lastname@example.org if you are interested in completing a personal training session with one of our Personal Trainers/Fitness Coaches.
We are encouraging all members to communicate with our dietitian virtually to help practice safe social distancing. You can reach out to email@example.com to schedule your dietitian session.
Yes, full massage services are available. We offer 30, 60 and 90 minute massages. Contact Member Service or firstname.lastname@example.org to schedule an appointment.
Yes. We can provide programming for an at-home workout geared to your specific goals. Please email email@example.com for more information.
Yes, we will continue to offer the EIM Program along with our other medically based exercise programs. Access to the Center for these participants is the same as for our full-term members with availability being based on our current capacity.
Yes, we will also continue to accept physician and health practitioner referrals to our medically based programs, especially the EIM Program. We are excited to continue to offer these programs to ensure the health and support of your patients.
If you have additional questions, please contact the Center. Depending on the nature of your question, you can contact us in a variety of ways:
Member Services: Stacey Miller, firstname.lastname@example.org
Executive Director: Catherine Porter, email@example.com
Fitness/Wellness: Molly Smeltzer, firstname.lastname@example.org
Training and Performance Center: TJ Kuster, email@example.com
Exercise Is Medicine: Zoe Calio, firstname.lastname@example.org
Dietitian: Kaylee Brown, email@example.com