Yes, you do have suspension/freeze options as detailed by the terms of your membership agreement. If you choose to suspend or freeze your membership, please visit the Member Service Desk or submit the form found here. All freezes must be submitted in writing by the 20^th of the month prior to the month you would like your freeze to begin. 

Temporary Suspension – You may submit a temporary suspension of your membership for a minimum period of one (1) month, up to a maximum of three (3) months, no more often than once every calendar year.*

Medical Suspension – A temporary suspension of your membership is allowed for up to six (6) months with a note from a physician.

Snowbird Suspension/Freeze – Available for members ages sixty (60) years or older, this option allows for a minimum of one (1) month and a maximum of four (4) months during the months of November through March, no more than once every calendar year*

Military Suspension/Freeze – A temporary suspension when leaving for active military duty or training, not to exceed twelve (12) months, with presentation of military orders and advance written notice to the Center.

*In a calendar year, each membership can elect for a temporary freeze or snowbird freeze but may not submit for both freeze options. 

If you wish to end your freeze before the planned upon date, you can do so by contacting member service and paying prorated dues for the early return to full membership privileges.

Yes, you may cancel your membership by visiting us in person, calling us at (309) 433-WELL (9355) or filling out the online cancelation form.

Your membership will be terminated in good standing once all membership fees are paid in full. Unpaid balances and fees will remain on your account even after cancellation of your membership privileges.

Please note: Pursuant to Section 4. Processing Policy in the Membership Agreement Terms and Conditions that all cancelations are effective on the last day of the month. Any notice, request, or submission received by the Wellness Center on or before the twentieth (20th) day of the month will become effective on the last day of that month.  Any notice, request, or submission received after the twentieth (20th) day of the month will become effective on the last day of the following month. 

Please refer to your membership agreement for details or please contact our Member Service Team as they are always ready to assist and serve you.

Health Alliance members may be able to save money on their fitness center membership through the Fitness Allowance program (Fully-Insured Commercial) and BeFit (Medicare Advantage) programs.

*Some restrictions may apply depending on insurance type. For additional information, please contact Health Alliance directly.

Carle Health & Fitness Center has been selected as a premium location for Renew Active Health Benefits.

The Renew Active Program provides eligible members access to Carle Health & Fitness Center at no cost. Select plan holders of an eligible Medicare Plan insured by UnitedHealthcare Insurance Company are eligible for the Renew Active Program.

Learn more by logging into your UHC account or visiting https://uhcrenewactive.com/.

Yes, you can view our full membership policies HERE.